📅 Daily note for 22 November 2024

Whoops, forgot to hit publish on Friday. #


Another kerr-azy week of having too much to do and too little time and energy to do it. #


A short post I put up on LinkedIn (and published here and on Localise⬈ as an archive) blew up in a modest way. It even attracted a comment on a blog post! Good heavens. Does feel like there is a gap here to be filled by something. #


Atika has started her CDO type role at Luton Council and she’s published the first blog post⬈ on the Council’s brand new blog in her first week! An inspiration to us all – this is how you impact on culture early. #


Ben Holliday: Analogue because of digital⬈:

My concern is that the default solution to this type of reform will be more technology. However, we still have a greater need for more joined up systems that make better use of existing technology. This includes recognising that not all legacy technology is bad. Dare I say, even some of the pagers and the fax machines.

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Alan Wright’s favourite tools for analysing user and product data⬈ #


📅 Daily note for 1 August 2024

This note has been kicking around in my drafts for what feels like ages. Life’s been busy! #


Agile or not, it’s all about your worldview⬈

What do you believe about how the world works? Do you believe it works like a machine, that a cause always leads to an effect and that makes the world predictable? Or do believe it works in random ways, where sometimes a cause doesn’t have the expected effect and sometimes effects appear from unknown causes, that the way the world works is unpredictable and emergent.

These two opposite ways of seeing the world are often so deeply rooted that we don’t recognise them, but they matter. They matter when we run organisations the way we see the world. And they matter when we try to apply tools and techniques in our organisations. Our tools and techniques fit with one or the worldview, and they aren’t interchangeable.

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Been trying to think of nice stories to tell about the potential for the use of data to really fundamentally change local public service delivery. The best examples I can think of tend to be in the prevention / early intervention space.

The one I am using A LOT at the moment is:

“Imagine you could identify certain wards in the borough where, if a household misses two council tax payments in a row, you know to send the Citizens’ Advice folk round to help them, because otherwise there’s a 50% chance that household will be homeless and needing emergency accommodation at the council’s expense”

It’s not perfect but quite good at getting the general idea across, I think. #


Am loving Neil’s blogroll⬈. He’s right – it is a nice list.

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Last week I attended a jointly run LocalGovDigital and LGA session about the service standard and its uptake in local government. Perhaps not surprisingly, uptake has been low so far. Phil wrote about the session on his blog⬈.

Mark Thompson was there and he talked through his ideas, many of which I think are excellent. His focus on standardising back offices to help fund better local services on the frontline led to me making this point in the chat:

We’ve veered a little way from the service standard onto how standardised services and technology might help local gov with some of its problems – which is good, because solving those problems is what needs to happen.

But to wheel back to the starting point, could a local gov service standard be focused on helping to harmonise service design across the sector, so that it can be in a better place to adopt Mark’s thinking in the future, around shared back office capabilities?

In other words, as part of a service assessment: “Oh, you appear to have not followed sector good practice and decided to do your own thing entirely that means you aren’t going to be able to be a part of a more efficient future when we share stuff. What made you think that was a good idea, and how are you going to convince your rate payers that it is in their best interests?”

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This week we ran a virtual roundtable for the Town Hall 2030⬈ project, with a bunch of awesome folk across local government digital, one of whom has already written up their perspectives⬈! 😍 #


Local government capacity survey: IT⬈

This report is in response to heads of IT highlighting challenges in recruiting, developing and retaining staff across all IT disciplines, and increasing pressures facing IT teams. All heads of IT (or equivalent position) in all English councils were asked to complete an online survey between October 2023 and January 2024.

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Oops! Why accidental technology failure is a greater threat than cyber security⬈:

Within software and hardware engineering, product management, user centred design and a myriad of other professional practices, there are known ways to make technology more resilient and reliable. What’s missing is the rigour provided by matching enduring teams to enduring technology, to ensure these skills can be applied continuously.

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Well done for making it this far. Was reminded of this song earlier in the week – I love it. #

📅 Daily note for 23 July 2024

The new Government must draw on the power of institutional memory⬈

Time and again, National Audit Office reports contain universally similar themes. Over-optimistic delivery plans mean budgets get burnt, deadlines are missed, governance is ineffective.

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Building visual literacy: Making good diagrams⬈

Don’t confuse the good making of a diagram with the making of a good diagram.

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Terrific series of 4 posts⬈ by Ben Welby on building a data driven public sector.

David McCandless, of Information is Beautiful, suggested that instead of thinking about data like oil, we should rather think of it like soil. Data is a fertile environment from which good things might happen.

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Tech has no answers for you⬈” (via Neil⬈).

I work in tech. I think a lot of cool stuff is being built and a lot of good work is being done. But tech is a mature industry, and most of what is interesting these days has to do with bringing the things we learned from 2000-2015 about how to use software into places that have not yet modernized. We’re at the tail end of what’s interesting and good and novel. Software technology has very little left to change in a major way. And the entire ethos of a16z and the like has utterly failed to produce breakthroughs in computer hardware, biological sciences, energy, environment or any other major sector. The last decade of innovation has been entirely about reducing friction in commerce. That’s it. And it’s not that profitable and will end up with a very small number of winners.

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📅 Daily note for 1 July 2024

Pinch, punch, first of the month.#


Am trying a thing to easily(ish) create anchor links at the end of paragraphs in these daily notes. That way I can point people directly to a specific nugget within a post. There is a very limited user need here, beyond scratching an itch, which is to try and replicate one of the ways that Dave Winer’s blogging⬈ works, and Lloyd tried a similar thing a while back⬈.

I’m aided here by the fact that I write my blogs posts in MarsEdit, a desktop app on my Mac, rather than the WordPress interface itself. MarsEdit lets me create macros assigned to keyboard shortcuts, so now when I hit ctrl-cmd-p, it plonks in opening and closing paragraph tags, and prompts me for the anchor id, which it then uses to spit out the necessary tags to make a clickable # sign at the end of the paragraph.

(A slight pain is having to type in the anchor text twice – once for the anchor and then for the link. Mistyping this will obviously lead to errors, but am not sure how to get around it.)

I think it works – try it out on this paragraph and let me know how much of a waste of time this was! #


What this hopefully will mean is that, rather than waiting until the end of the day to publish these notes, I can publish it after the first item is written, and then update it during the day. Having the anchor links means if I want to point to a specific thing before the end of the day, I can.#


Not a lot to argue about in this article⬈ on building “21st century digital government” – data and interoperability are jolly important. But the click-baity headline means that it’s presented as the only answer, and we know that – as important as data etc is – it’s isn’t the only thing organisations need to be focusing on. I don’t think anyone would argue that rather obvious point, but the danger is that some less informed folk might read this as being a ‘data will solve everything’ argument, meaning that the other stuff gets missed.

Basically, everything is complicated.#


I’ve ordered a new desk chair, on the recommendation of Ann Kempster⬈. Thanks Ann! This one isn’t too big, so won’t dominate the room, and most importantly, it won’t bankrupt the shareholders of SensibleTech Ltd⬈. I asked for suggestions on Bluesky and LinkedIn – feels as if questions like that are ideally suited to social networks. #


Speaking of LinkedIn, it does seem to be continuing its march towards replacing Xwitter as the best place to get work-related engagement going. Noticed a few people writing fairly lengthy piece as ‘posts’ rather than ‘articles’ – would be interested to know what difference this makes, as both require a click to read the bulk of the text. Might try an A/B test to check it at some point.

The URLs for posts rather than articles are very ugly, and it’s a poorer reading experience for people who aren’t logged in or have an account.

Another thought: posting these daily notes in their entirety to a LinkedIn post, rather than just linking to them? 🤔#


Here is one such LinkedIn post⬈, an excellent one from Adrian Lent, in which he proposes what those wishing to see radical change in public services ought to do:

I think history is clear on what works. Those who want change must come together, work out a shared vision of generalised reform and then press for it as determinedly as possible. In effect, creating a movement within the public sector for system transformation.

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This is a lovely post from Jukesie⬈ about his love affair with libraries, and his inspiring decision to start volunteering. #


Steve recently started sharing his blogroll⬈ – a rather old school blogging concept of maintain a public list of blogs you like to read, to encourage others to find them and share theirs.

Was reminded of this when I came across this post from Dave Winer⬈, sharing an automated way of finding blogs from blogrolls, and then finding more blogs from those blogrolls, and so on – all thanks to a defined standard. Nice.

(I just noticed that one of Steve’s posts mentions Winer’s standard too – I must have missed that at the time!) #


Daily note for 22 November 2023

Raindrop is very good for social bookmarking it turns out. Mine are here.

As well as Neilly Neil’s welcome return to blogging, Lloyd is also publishing stuff on a more regular basis. This can only be a good thing. Tuesday’s was a good one, I thought.

Some awesome advice here on how to write a blog post.

Anne McCrossan is great at lots of things and one of those things is data. Found this post from her about data as a utility really interesting.

OpenAI’s Misalignment and Microsoft’s Gain – Ben Thompson’s take on the ongoing OpenAI kerfuffle. All this stuff just makes me nervous about the whole AI thing. Potentially game-changing, yes, but currently stewarded by bozos.