Need volunteers for an experiment in group digital coaching!
I am looking to recruit a small group of digital doers across local gov to help me test an idea I have had – for a virtual coaching group. What I think this looks like is maybe a group of…
An online notebook
An online notebook
I am looking to recruit a small group of digital doers across local gov to help me test an idea I have had – for a virtual coaching group. What I think this looks like is maybe a group of…
As mentioned in this post, I have started to find some time to read a bit more, and to bookmark useful stuff. Here’s what I have found in recent days (if I am honest, less than I would have expected…
We first talked about updating the service standard around a year ago. Since then, we’ve talked to hundreds of people in central and local government. It’s still a work in progress, but we think we’re getting close to a final…
…a set of questions to help get to the why, as well as the what, of digital transformation. Original:
I was interviewed by Vicky Sargent again for her Interesting Times podcast. We talk about digital transformation in local governments, focusing on Adur & Worthing Councils and Hackney Council. You can listen to the podcast, and subscribe to future episodes,…
We need to prepare for a world where people might not access GOV.UK through their computer or smartphone, but could be using Alexa, Google Assistant or some technology that hasn’t even been created yet. We need to make GOV.UK understandable…
Doing things better is hard because it presupposes you know what you are doing and why you are doing it. You have to understand and be clear on your goals and your vision, and the outcomes you want your projects,…
Right now, there is growing interest in the role that learning can play in organisational change, but we are starting from a place where learning is seen as separate to the practice of work, and also something different from more…
Transformation is a world away from simply polishing the way things are currently done (the “lipstick on pigs” approach – the tired web- and form-based service design ethos of the past few decades, stuck Groundhog Day-like inside the broken silos…
We’re working to find out what a digital planning application service would look like if it were “so good, people prefer to use it”. However, one of the early things we learnt was that high quality data is the key…