Social Media

How can technology support public sector collaboration?

Last week’s webinar went fairly well, I’d like to think. You can judge for yourself by watching it below – it’s split up into two parts, probably because I talk too much.

To be able to read the slides it’s probably best to watch in full screen mode.

Lots of people asked questions and I couldn’t answer them all on the day, so here’s a quick document with responses to some of the other points that were made.

Here are the slides themselves. If you can’t see the Slideshare embed, here is the downloadable PDF version.

Don’t forget to check out all the great stories of public sector collaboration Learning Pool are publishing as part of our Collaboration Quarter campaign.

If you’d like to talk about how you might better use social technology to improve collaboration within your organisation, or indeed when working in partnership with others, just get in touch!

Free webinar on how technology can support public sector collaboration

I’m hosting free webinar, thanks to Learning Pool, that will take you through the benefits that technology can bring to collaboration within public services.

Covering the main tools and the strategies to implement them, attendees will be able to identify the right solutions to enable them to manage change, talent, knowledge and learning within their organisations.

It’s happening on Wednesday 9th February, between 10 and 11am.

Sign up here.

The webinar runs on GotoWebinar so you might want to check that you have access – you’ll need sound as well (unless you’d rather not listen to me, and provide your own soundtrack).

Learning, knowledge and the ‘net

I had the pleasure earlier today to speak at a meeting of the Scottish Knowledge Management Network (link requires sign-in) in Aberdeen, hosted by the very generous SubSea7.

My slides are embedded below. If you can’t see them, there’s a PDF here.

My main points were:

  • The internet has knowledge sharing and learning in its DNA. Any approach to knowledge management that doesn’t involve the ‘net deserves to fail
  • People share and learn in their own ways. Give them the freedom to find the tools and techniques that work for them, and ensure the organisation can aggregate
  • Turning activity like recording and sharing knowledge into a standard corporate process is unlikely to make it popular. Fit it into everyday workflow, not extra work

Free social media seminar for public services in Edinburgh!

Learning Pool is delighted to be running a unique free event in association with the Scottish Improvement Service for those working in public services in Scotland who want to get the most from the social web.

This highly interactive session, facilitated by yours truly and my partner in crime Breda Doherty, will provide delegates with everything they need to get started with social media and to ensure they have a strategy for success.

The seminar will be hosted at COSLA’s offices in Edinburgh on Wednesday 2nd February – you can find out more details and book your place online on the Learning Pool website.

The session will cover the following topics with a mixture of engaging presentation and practical exercises:

  • Why social media matters
  • Designing your strategy
  • The social media toolkit
  • Governance and risk
  • Making your strategy work

We look forward to seeing you there!

The Read/Write Organisation

As mentioned in a previous post, I’m just putting the finishing touches to a handbook on the topic of using social technology behind the firewall to make an organisation more interactive, collaborative, better at learning, and that sort of thing.

I’m quite proud of the first line in it:

Has there ever been an intranet that didn’t suck?

We haven’t decided yet just how it is going to be published, other than giving it to customers as part of projects we are working on, but I’m sure it will be available in some form to everyone in the near future.

As a taster for what’s included, here’s a brief outline of the contents. If you’re interested in finding out more, or would like to get hold of it once it is finished, do let me know in the comments or by email.

  1. Introduction
  2. Why this matters
    • Talking about change
    • Learning and knowledge
    • Managing talent
    • Working smarter
    • Innovating
  3. The toolkit
    • Networking
    • Status updates
    • Discussion
    • Collaborative authoring
    • Blogging
    • Resource sharing
    • Idea sharing
    • Note taking
    • Mashing up data
    • Project collaboration
  4. Approaches to implementation
    • Cobbling free stuff
    • Off the shelf
    • Roll your own
    • Use what you have
  5. Culture and the invisible architecture
    • People, process and technology
    • The importance of workflow
    • Wide and shallow, or narrow and deep?
  6. Governance and risk
    • Strategy and policy
    • Training
    • What are the risks?
    • Mitigation
  7. Summary and next steps
  8. Further reading and resources
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