Carl Haggerty – Introducing the Chrysalis Work: Working in a council right now can feel a lot like being inside a chrysalis. The old shape of things is still visible – job titles, structures, budgets, habits – but much of…

📅 Daily Note: December 2, 2025

Gavin Beckett – Harnessing the changing landscape of local government to create internet era organisations: Effective responses to complex, long-standing social challenges need to be co-designed and co-produced with people and community organisations that grow from the ground up. Modern…

📅 Daily Note: November 25, 2025

Richard Pope – Preventative healthcare: designing for the service loop: # – micropost 23148 Katherine Wastell – Every organisation has some madness: If everyone spots the problems but no one takes responsibility, things will only get worse. Accountability is the…

📅 Daily Note: October 29, 2025

Find and reuse digital service elements is a website put together by some folk at the Ministry of Justice that signposts the user to examples of publicly available guidance and patterns for digital work. Am not entirely sure what I…

📅 Daily Note: June 3, 2025

Nice, insightful set of principles around how Martin Wright writes his weeknotes: I write about what’s stuck with me when I sit down to write my weeknote. I don’t want to assume what’s important, or interesting enough to weeknote while…

Three levels of digital change

Even if we adopt Tom Loosemore’s definition of digital – and we should – it’s still necessary to interpret it in the context of the service you are looking to digitise. I’ve worked out a really simple framework for thinking…

There are no digital silver bullets

In a fairly complex world, everyone yearns for a simple solution. The one thing they should do to make things better. The single solution to all their problems. Digital transformation is no different, and many of the marketers working in…