Supporting innovation in local government

i had a great morning in Exeter at the beginning of the week, talking with the corporate management team at Devon County Council about innovation and digital. Dom Campbell was there too, thus proving that the two of us can both be in the same room at the same time.

We were invited down by Carl Haggerty, who has been one of the most relentless supporters of new working and the opportunities of technology to change local government for the better. In September, Carl is running Open Space South West – an event all about nurturing innovation in public services in the area. I’ll be speaking at it, and I recommend you come down if you can. Tickets here.

In my little session, I spoke about how digital innovation can happen within local government by making some small cultural changes and giving examples of them in action. My slides are embedded below, or if you can’t access sites like Slideshare, here’s a PDF you can download.

[slideshare id=13847856&doc=devon-clt-120803015237-phpapp01]

I wrote a fair bit about supporting innovation in councils about 18 months ago, my starting point being the skunkworks in central government, which is now part of the Government Digital Service at the Cabinet Office. The posts were:

It’s fair to say with hindsight I think that I got rather carried away with the concept of skunkworks in those posts. But the point is that few local councils have a properly thought-out and communicated approach to innovation. If someone in the organisation has an idea about making things better, where do they go? How do they tell people about it? How are ideas judged, prototyped and implemented?

It ought not be too hard to come up with a simple model that can be customised by individual authorities. It could involve a simple platform for identifying issues and problems, or sharing ideas, combined with some open space style face to face get togethers where solutions can be explored and worked on. Regular reporting on progress and evaluating activity would be vital too.

Any local authorities (or other organisations!) up for trying something out? Could be really interesting.

(The photo, if your’re interested, is of Dawlish in Devon where I and the family stayed during our brief visit to the area.)

Link roundup

I find this stuff so you don’t have to:

Nexus 7 first thoughts

Last week I took delivery of a Nexus 7 – the new tablet made by Asus for Google to show off the new version of their mobile operating system, Android.

There was quite a lot of buzz about the device, partially because it marks a new high in terms of build quality of Android tablets, but also because of the form factor. Rather than matching the size of the iPad, the Nexus 7, with it’s 7 inch screen, takes a slightly different road.

The other, potentially killer, feature of the Nexus 7 is its price point – about £160 for the cheaper 8gb model.

Anyway, I’ve been playing with it for a few days, and here are some early thoughts:

  • The size is really interesting. Definitely feels like a massive phone, rather than a tiny computer. It’s easy to carry around the house or office with you, making it more handy than an iPad, which I feel still remains a bit heavy
  • There’s no slot for a sim card, so no built in cellular data connection. Means you need to be near a wifi connection at all times. Not a problem for me as I have a portable 3g wifi thingy, and as I already pay for three different mobile data plans, I didn’t really want another. However, this may be an issue for those without.
  • No camera on the back, just a front facing one for video calls etc. People taking photos with a tablet look like doofuses so it isn’t really an issue, although I’ve always liked the idea of the iPad as a great all-in-one social reporting device – it’ll record video and audio, let you take photos etc; then edit them and upload them. Can’t do that with a Nexus 7.
  • Google Reader on this thing rocks! I love scanning through stuff, starring the interesting bits so they post to Twitter, saving others to read in more depth later. Again, the weight and form factor makes this a comfortable experience.
  • Surprised at how bad the official Google Drive (was Docs) app is – I had to buy QuickOffice to make editing Google documents a bit easier.
  • The Nexus 7 really does look exactly like a huge Galaxy Nexus phone (which is the smallest device in the photo above). Not a problem, although I do feel like a massive twerp owning both.
  • Playing games is easier on the Nexus 7 for me than the iPad, again because of the size and weight. I’m not a big game player, having no ability to concentrate for more than a minute at a time, so the little time waster games on the Nexus work quite well for me.
  • The Android store does feature apps like the excellent iAnnotate PDF which is a blessing for those who like to go paperless into meetings – and is a potential winner for councillors and indeed officers
  • However, there are apps that won’t run on the Nexus 7, for whatever reason.

So, overall? It’s not as good as the iPad. Android isn’t as nice as iOS, the build quality isn’t up to the same standard and the range of apps on iOS is still better.

However, the form factor is interesting and there are times when using the Nexus 7 is a better experience because of the size and weight.

The other thing though is the price. This thing is seriously good value. It puts very usable, high quality tablets at a very affordable price into the marketplace. For those that baulked at paying £400 or more for an iPad, the Nexus 7 could well be a very attractive option.

GovGeek setups: Steph Gray

The first in an occasional series of posts written by prominent geeks working in and around government, talking about the tools they use to do their jobs.

Steph Gray

Who are you, and what do you do?
I run Helpful Technology, a little two-person digital engagement agency that helps mainly public sector and not-for-profit clients get good value from digital. We build websites, do training and consulting – sometimes with our good friends at Kind of Digital. Right now we’re really into the unusual mix of online consultation and social media crisis comms (thankfully, rarely together). We’re moving to a Proper Office in September, but for now I’m mainly home-based.

What hardware do you use?

I’ve been an Apple boy for 20 years, which is saying something as I’m 32 now. My main workstation in the home office is a 15″ MacBook Pro (late 2008) hand-me-down from Dave Briggs, souped up with 6GB RAM and a 128GB SSD from Crucial. It’s plugged into a Dell 22″ display with a 2048×1152 resolution, mainly so I can see Twitter better.

On the road I use both a MacBook Air 11″ – possibly the best computer Apple has ever made – and an iPad2 3G on the Three network. If the MacBook Air had a SIM card slot and I felt less like a oaf for using a laptop on a commuter train, I might retire the iPad altogether. Still, carrying the pair of them still feels lighter than lugging a big laptop around. That I’m surgically attached to an iPhone goes without saying.

The other core elements of my kit are a 3G Mifi device (again, on the Three network) and a WiBE, a bizarre-looking tub-like device which amplifies 3G signal in weak spot areas and is like a mobile wifi network hub when you need several machines online together. It’s a lifesaver for training or social media crisis exercises on client sites.

Maybe the favourite thing on my desk though is an Anglepoise 75 lamp – it’s beautiful and has lovely movement.

And what software?

Given the range of things I do, it’s a real mix. Most days I’ll have Echofon, Transmit, Textwrangler, Terminal, Spotify, Chrome, Photoshop, Powerpoint, Mail and Evernote open. Evernote in particular is the beating heart of my setup, linking up todo lists, notes, URLs and draft texts like this one, across two Macs, an iPhone and an iPad. Dropbox is pretty core to the setup too, as a shared drive and extranet that never puts a foot wrong. I’ve never quite got into IDEs like Coda, though one day I might. For occasional screencast recording, I use ScreenFlow.

Adobe Fireworks is a relatively new addition to the setup, but an amazing design tool for everything from wireframes to full-on design. Sequel Pro is my tool of choice to handling MySQL – it’s a lovely UI to MySQL and makes import/export and building new database structures a breeze. I’m getting slowly into version control, using Tower as the acceptable face of Git. For cross-browser testing, I’ve got four – FOUR – virtual machines set up in Parallels running Internet Explorers 6-9.

Web apps are a big part of my setup: WordPress of course, but also FreeAgent for accounts, Pingdom for server monitoring, Pinboard for bookmarks and plenty more.

What would your dream setup look like?

When I went freelance, I went from a PC-only Internet Explorer 6, Windows XP, Outlook world to Firefox/Safari, Mail and Mac/iOS world overnight – that’s the lovely thing about working for yourself (along with taking client calls in pyjamas). So it’s fair to say the dream setup is pretty much what I have now. I’m hoping the next few years bring iPhones that can actually make voice calls; rock-solid, always-on mobile broadband connections; the death of old web browsers; and web app experiences even closer to desktop apps – but for now, I’m not really complaining. I’m just happy to be living in one of those early 90s Apple commercials.

If you would like to feature in a GovGeek setups post, drop me a line!

LocalGovCamp 2012 review

Phew.

LocalGovCamp passed without a hitch, and indeed it went pretty well. I’m sure it’s the best one so far. In the style pioneered by Dan Slee, here’s my list of takeaways:

  1. New people! Every time we run the event, there’s a churn in attendees. New people means new ideas and perspectives. It’s great.
  2. For some reason running this year’s event was the most stressful yet. Even on Saturday morning I was panicking that something disastrous would happen. Maybe nobody would turn up! But they did, and it was fine, like it always is.
  3. I still believe strongly in LocalGovCamp’s lack of objectives. People need an opportunity to get in a room and talk without the burden of some predefined higher cause. Outcomes do come, of course, but the fact this isn’t a requirement frees people up I think.
  4. The conversation has definitely moved on now. Nobody talked about how great Instragram is, for instance. It was all about delivery, and transformation, not tools.
  5. As well as new people attending, newer people are coming to the fore too. Some of those leading sessions this year were hanging around at the back last time. Again, this is good.
  6. Haggerty, Griggs, Mabbett, Beeman, Popham, O’Dea, Campbell-Wright, Kidney and co were much missed. But it’s a strength of the movement that this wasn’t terminal.
  7. Nobody makes me laugh as much as Nick Hill does
  8. Dan Slee purchases terrible post it notes, but he is a great facilitator of group conversations. Asks the right questions, prods the right people at the right time. Excellent!
  9. I still think more could be made of the fact that we have (often small) suppliers and local government types together in a room talking about problems and solutions. Space for some creative collaboration? I should think so.
  10. I can’t think of anyone better than Jon Foster to be your taxi driver around Birmingham. Book him now. Dom’s got himself a star there, I think.
  11. All councils should be making more use of open space and networky conversations in their processes. Dom Chessum started it the other week with the #digitalday at Breckland Council. Serious meetings don’t need to be boring.
  12. We need to find a free venue for next year, or at least a significantly cheaper one.
  13. One day, I’d really like to work in local government again.

You can see what content others have been producing about the day here on the coverage page of the LocalGovCamp site.

Photo credit: Pete McClymont

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