An online notebook
Great talk here from the Google Atmosphere conference by Rachel Miller, author of the excellent All Things IC blog.
She talks about the ways social is being used within organisations to transform the way organisations communicate and get stuff done.
[youtube=http://www.youtube.com/watch?v=7lIazuTFOz0&w=560&h=315]
Well worth a watch!
I published a post today on the Department of Health’s Digital Health blog about the work I am doing there building digital capability across the organisation
Here’s a quick snippet:
To my mind there needs to be a three pronged approach to developing an organisation to help it become truly digitally enabled. Those prongs are:
- Strategy – an approach to digital technology and culture that demonstrates a thorough understanding of the opportunities and the risks
- Leadership – encouragement and permission from the top of the organisation that digital tools are important and that appropriate access and learning opportunities are provided
- Capability – confidence, comfort and skills throughout the organisation so that staff can make the most of the opportunities and avoid those pesky risks
The department has a digital strategy in place, and a digital leadership coaching programme is currently ongoing. I’ll leave it to others to blog about those. My job is developing our network of digital champions, who are a key part of our means of developing capability throughout DH.
So who are these champions, and what do they actually do – and why are they doing it?
The champions are enthusiasts for working digitally. This doesn’t mean they have to be experts in any particular technology, rather that they embody the digital mindset of curiosity, creativity and cooperation. In other words, they don’t need to know all the answers, but they do need to have an idea of how to find them.
Do me a favour and go and read the whole thing.
WorkSmart’s digital strategy workshop will help you make this sort of thing happen in your organisation.
A quick post as I am just back from a short break with the family and didn’t have anything lined up to publish today!
Altimeter Group have just published a really interesting report called Digital Transformation: Why and How Companies are Investing in New Business Models to Lead Digital Customer Experiences. It has its own microsite and everything.
There are seven key findings in the report, detailed on page 5. I found the following most interesting:
1. Social, mobile, real-time and other disruptive technologies are aligning to necessitate bigger changes than initially anticipated.
3. Mapping and understanding the customer experience is becoming critical in guiding transformation efforts.
5. Digital transformation is driven partly by technology and also by the evolution of customer behaviour.
In other words, digital matters because customers are using it.
All in all, it’s a great report and well worth trading your email address to get access to it.
I recently came across The Workplace – a question and answer site for people who go to work.
It’s built on the Stack Exchange platform – which has considerable success in building knowledge communities, particularly around techy topics. I personally find the WordPress one an invaluable resource.
In The Workplace, people are asking questions about how to deal with job interviews, difficult conversations with colleagues, bad managers and how best to use certain tools and processes.
It’s a fun idea and certainly seems to resonate with a big group of people as it is a fairly active community. Why not take a look?
There was a nice guest post from Doug Belshaw from Mozilla on Brian Kelly’s blog last week.
Entitled What Does Working Openly on the Web Mean in Practice?, it told us a bit about Mozilla’s culture of openness and how it ties into web based working.
Here’s a quick quote:
Working open is not only in Mozilla’s DNA but leads to huge benefits for the project more broadly. While Mozilla has hundreds of paid contributors, they have tens of thousands of volunteer contributors — all working together to keep the web open and as a platform for innovation. Working open means Mozilla can draw on talent no matter where in the world someone happens to live. It means people with what Clay Shirky would call cognitive surplus can contribute as much or as little free time and labour to projects as they wish. Importantly, it also leads to a level of trust that users can have in Mozilla’s products. Not only can they inspect the source code used to build the product, but actually participate in discussions about its development.
But you really ought to go and read the whole thing.