An online notebook
Ed Zitron: The people running the majority of internet services have used a combination of monopolies and a cartel-like commitment to growth-at-all-costs thinking to make war with the user, turning the customer into something between a lab rat and an unpaid intern, with the goal to juice as much value from the interaction as possible. … Keep reading
The Government Digital Service is the UK government’s solution to the issue of ensuring that government services are accessible and usable for citizens online. Quite rightly they have received plaudits for their approach to service design and delivery. This is set out in the service standard, a list of 26 criteria that digital services should … Keep reading
At the DH digital champions summit on Tuesday, during the afternoon open space session, an interesting discussion broke out. One among many, I’m sure! Anyway, what was being discussed was the sheer unusability of government systems and processes. Only, not the ones that the public uses, but the ones that civil servants use. I’ve worked … Keep reading
I find this stuff so you don’t have to: Councils — Kill your PDFs – Some sage advice from Adrian Short – stop publishing so many PDFs! Evolving Digital Engagement – From Participation to Partnership – "This report reviews the background and context for digital engagement, with a focus on the shifting social and media … Keep reading
I find this stuff so that you don’t have to. Tales of the city: the rise of the local blog – "In its daily blogposts, Spitalfields Life aims to portray the full colour of life in London's East End. But who is the mysterious 'Gentle Author' behind this extraordinary work of social history?" Apache Cordova … Keep reading