Big society: app stores and hyperlocal democracy

David Wilcox has been doing a great job documenting the discussions around the Big Society agenda, which according to the website, is

an organisation being set up by frustrated citizens for frustrated citizens, to help everyone achieve change in their local area. Our aim is to create a new relationship between Citizens and Government in which both are genuine partners in getting things done: real democracy using all the human and technological tools we now have available. This partnership will also add a third and fourth leg to its sturdy chair by involving business and the voluntary sector.

This is quite interesting, as it presents an opportunity to tie up a number of the agendas that have been floating around recently. Now, it’s important to remember that the Big Society is not a technology thing per se, but as I mentioned in a previous post, a lot of the language it uses is the language of the net.

So, hyperlocal reporting, community activism, tapping into cognitive surplus, engaging with social enterprise, improving participation in local democracy, digital inclusion and probably a bunch of other stuff could come under the Big Society label. This has all existed in my head as a massive venn diagram slowly scrunching together and overlapping more and more, so it seems like a positive move.

Big Society App Store

The internet has role, not just in providing some cultural reference points, and examples of big society type activity (Wikipedia, open source software, thriving online communities), but also in providing a platform for organisation, sharing, collaboration and communication.

It’s something I bang on about an awful lot, but the way in which many people now choose to communicate and get things done is changing. Current methods of democratic engagement – for example – are actually pretty exclusionary. The very idea of meetings where people have to be at a certain place at a certain time is pretty anachronistic, and by their nature generally excludes anyone with a job and a family. The nature of participation and volunteering – whether as part of democratic processes, or a more general view of participation, needs to have as many interfaces as possible – and online is a key one, I feel.

David has been particularly promoting the idea of an ‘app store’ for the Big Society:

Last night Steve Moore asked me to speak briefly about ideas for a Big Society Commons or Store, which I wrote about here, and here. I said we need space with different levels … information, conversation, exchange, products and services. Maybe it is a mall plus a market, some high tech, some low. It is absolutely not created by government, but by those with something to offer.

Then I started to wonder about the role of the skilled, creative, passionate people at the Open Night. Perhaps one analogy for part of the store is an Apps store, where you can download smart ways of doing things to your mobile phone. Some are free, some you pay for. The fee goes to the developer, with a percentage to the store owner.

It works because there is a framework for the way apps are developed – tight in the case of Apple, more flexible in open sources stores.

So perhaps some of the people at the Open Night were potential developers for the Social Apps Store. If the Network can help to create the store, it will provide a much bigger market for those with social action products and services to sell – or offer free.

The Apps Store offers one metaphor to help us think how we bring good stuff together, what’s in it for the different interests involved, what rules and frameworks we need to make sure things work together.

Sounds like a nice idea… not just tech apps, but other bits of social hackery (training, organisation, actually doing things in real life) too in a way that works for volunteers as well as those who have some bills they need paying.

Hyperlocal democracy

Next on my rambling radar for this post is localism and how Big Society stuff applies there. Actually, there’s no question about it – surely the most obvious pre-existing communities are those in local areas, and there should be in most places existing networks and groups that could start to work together a little better, as well as employing some new engagement methods to increase reach.

Nowhere is this more obvious that in local councils – that is to say, parish, town and community councils which are at the level closest to people. I and the Learning Pool team have been working with Justin Griggs and colleagues at the National Association of Local Councils to help promote their sector and provide some advice and guidance for local councillors on being a little more engaging.

Likewise I’ve attended and contributed to a couple of events organised by the Society of Local Council Clerks – which supports the people helping to herd the local councillors, and keeping everything going. Again, these people need help and guidance on how to best employ new tools on the web to get more people involved in the great work that they do.

I think it is vital for these people, and these existing organisations to be involved as much as possible in the Big Society – but it’s fair to say that for that to happen, those people also need to up their game in terms of being more open, transparent and engaging. Part if this is not being overly tied to existing structures and processes, and accepting that there are other ways of getting involved, and that these are to be welcomed.

A nice, quick guide to the world of local councils can be found in NALC’s ‘Power to the People‘ document – actually a how-to for setting up your own local council, but full of interesting snippets.

I do wonder if there is more potential to tie up the work of hyperlocal bloggers and online community builders, such as those Will Perrin at Talk About Local is promoting, with these very local democratic institutions and processes. A kind of hyperlocal democracy, perhaps.

Big Society in the North

One nice example of people picking up the Big Society baton and running with it is the Big Society North group, who have set up an online networking space, using grou.ps (which I am not terribly keen on, but that’s another post).

They didn’t ask for permission to do this, they just saw an opportunity and took it. An event is being run on Tuesday (27th July) for interested folk to get together and discuss how the Big Society idea might work. What’s pleasing is that not only are those involved in the Big Society centrally supportive of this self-organising, but are also attending the event in Sheffield. I’m hopefully popping up myself, assuming life doesn’t get in the way.

Your Square Mile

The Big Society is not without its challenges however. One part of it, which is pretty vague at the moment, but nevertheless sets off alarm bells, is ‘Your Square Mile‘:

This simple, modest web-site, plus all the blogs, twitters, mobile apps, Facebook and Google groups that it will spawn, will grow into a resource library for your use; to give you the confidence and means to change your neighbourhood and improve your life.

Shudder. I don’t think the square mile name is a good one – a project about localities with such a strong central London reference as its title? – and the potential for some duff tech platform to be built when it isn’t needed seems to be significant.

Far better I would think would be to provide options of what is already available, with learning on skills and knowledge. Again, tie this in with the Talk About Local and Harringay Online approaches – using free or cheap tech to provide the glue that can stick communities together.

Summing up

OK, so a real ramble. But the Big Society offers a number of opportunities and challenges. There are a number of wrong courses those involved in it could take.

But as long as the urge to create new platforms or systems is resisted, as long as it is genuinely self organised locally, and that existing local communities and democracy is respected and engaged with, there is a lot of potential.

There’s another possibility, of course, that it’s just a load of flim-flam and will go nowhere. But that isn’t a very positive way of looking at things.

Bookmarks for July 11th through July 16th

I find this stuff so that you don’t have to.

  • How to work with online communities at Helpful Technology – "But there are many other ways to build relationships, and lots more experience to share. To help explore this further, I’m helping to convene Meet The Communities, a free, one-off event probably in Central London during September, bringing together some of the leading online communities with the government clients, PR & digital agencies for an afternoon of storytelling and speednetworking."
  • App Inventor and the culture wars – O’Reilly Radar – "Creativity–whether the creativity of others or your own–is what makes life worthwhile, and enabling creativity is a heroic act. Google has built a culture around enabling others' creativity, and that's worth celebrating. "
  • The Big Society – the evidence base – "Building on David Kane’s blog-post on the numbers behind the Big Society, the NCVO research team is keen to explore in greater depth the evidence behind this important policy agenda which emphasises the need to transform the relationship between citizens and the state."
  • Should Governments Develop iPhone Apps? – "No, governments should not develop iPhone apps, the community should."
  • Why Google Cannot Build Social Applications – "With Google applications we return to the app to do something specific and then go on to something else, whereas great social applications are designed to lure us back and make us never want to leave."
  • WordPress Plugins to Reduce Load-time : Performancing – Doubt my blog will ever run into performance problems due to traffic, but some interesting stuff here nonetheless.
  • BBC – dot.Rory: Martha’s manifesto – "But it's hard to see how the pledge of universal web access for the UK workforce – which may well be backed by the prime minister later today – can be fulfilled without some government money."
  • UK Government Goes Social for Budget Cuts: Do Not Hold Your Breath – "Once again, this is the unavoidable asymmetry of government 2.0 in action: it is easier (and certainly more pressworthy) to call for ideas on channels that government controls, rather than to gather them where they already are."
  • How Local Government can do Facebook « The Dan Slee Blog – Great roundup and hints and tips from Dan.
  • CycleStreets: UK-wide Cycle Journey Planner and Photomap – "CycleStreets is a UK-wide cycle journey planner system, which lets you plan routes from A to B by bike. It is designed by cyclists, for cyclists, and caters for the needs of both confident and less confident cyclists."

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Enhancing Local Democracy

Today Learning Pool are exhibiting at the Enchancing Local Democracy conference, organised by South East Employers. There are some interesting speakers on the agenda, and the workshops look good too – especially the one in the morning run by Catherine Howe and in the afternoon with the guys from the Centre for Public Scrutiny.

I’ll live blog interesting bits as they occur, and will keep updating this post during the day, rather than do a new post for each session. Hope it’s useful!

Hit refresh to get the latest.

First session is ‘Driving the Next Public Service Revolution’ presented by Tony Bovaird, Professor of Public Management and Policy, INLOGOV, University of Birmingham. Should be good!

  • So much change going on at the moment – some welcome, some ‘surprising’. Who have predicted the proposed health reforms?
  • Tony will cover: decentralisation, Big Society, VfM in local gov, driving public sector improvement through innovation, co-production, self-organising
  • People have been served well by the ‘big state’ – but perhaps not as well as we would have liked
  • Half a million people involved in inspection, regulation etc in the UK
  • Big Society move to citizen involvement and rolling back the state. Won’t happen for 10 year or more but we can and should prepare
  • Self help and self organising are big and powerful, as are public agencies – but co-production is a thin interface
  • Usual process of input > activity > output > outcome is getting more complicated with more and more people involved in different roles. EG partnership working between multiple agencies, and also citizen input. More complex but can provide better value for money
  • Big Society ides not a new one, and society is not broken. Social action already happening but could be more effective. State can help by keeping out where it is working, shaping where it partly works
  • The state just doesn’t know what is already happening in society
  • 35% of people have help once a month to non relatives during the last year
  • 4% people involved in local services, 5% want more involvement, 24% want to have more say, 47% want to be more informed
  • Self organising sometimes doesn’t work, eg where arbitration is needed, regulation of people that do things which harm themselves and others, where people would naturally try to be free riders (nobody sweeps the street) or activity doesn’t pay for itself
  • Local gov needs to learn how self organising is currently working, eg from third sector – government really doesn’t understand what is going on. Local gov needs to learn how self organising could be made to work better too.
  • After 10 years of best value and transformation people are much less certain that things are being done the best way. Also little clarity about what better looks like – lots of attractive options, which is best?
  • Local gov knows that service users know stuff that professionals don’t. They also have time and energy to put into helping others and can make services more effective
  • Co-production includes: planning, design, commissioning, financing, managing, delivery, monitoring and evaluation (stick ‘co-‘ in from of all those)
  • Principles of co-production: users are active asset-holders not passive consumers. Collaboration rather than paternalism. Delivery of outcomes, not services.
  • Most doctors appreciate better informed patients, but 1/3 prefer to be the only ‘clever’ participant in the process (Czech survey)
  • How important is role of citizen in service delivery? Public official: not very. Citizen: Very!
  • Levels of co-production differ greatly between activities.
  • Great user involvement in UK than rest of Europe?
  • Many citizens in a survey said they are willing to do more, get more involved. But it has to be on an issue they are interested in!
  • South Somerset – local residents work with police to fight speeding motorists
  • Realtime customer service using Twitter etc – example of Camden parks closing – nice!
  • What local gov did 20 years ago was red hot and interesting but now is dull and unimaginative. That’s how we now will look in the future
  • Send citizens and the media out of the authority area – even abroad – to learn about what is being done elsewhere
  • All change involves risk – and fast change such as we are now facing is even bigger. But we are already taking huge risks – we just don’t acknowledge it.
  • Time to accept different risk to cost payoff.
  • If citizens play a great role in self help, self org and co-production of services in the future then should their decisions making role in public services be revised?
  • We must acknowledge that those who get involved in co-production are not and do not need to be “representative” – and that’s fine
  • Local gov must get comfortable about trusting people.
  • Society and community are not free!

Good stuff from Tony. Workshops now, will take a break from blogging – back later.

Well, that was fun. Now up is Bob Neill, Parliamentary Under Secretary of State, Communities and Local Government. He is sufficiently important not to have a title for his talk.

  • Localism is a key priority for and the government and CLG.
  • Shifting the balance of the way society operates from centralised state to trusting communities
  • Over centralisation not healthy for local democracy. Need for discretion at a local level
  • Need for new and imaginative thinking and ways of doing things.
  • Accountability must stay local, but sharing services over a wider area (DB: is this feasible?)
  • Greater flexibility needed for local authorities, but also genuine voice and choice for local residents. Need to citizens to take responsibility.
  • CLG will also publish everything they spend over £500. Need for openness and transparency
  • Choice over local government structure – ie cabinets or committees, mayor etc. Local structures that meet the needs of the residents of the area.
  • Growth incentives – councils can keep revenue from local developments

Sorry everyone, I fell asleep a bit there. Lunch now!

Whilst Dave attended Catherine Howe’s, Social Media session I (Breda, Dave’s Learning pal at Learning Pool) decided to go along to the Innovative Member Development workshop led by Mark Palmer, SEE and Cllr Bill Chapple, Deputy Leader of Buckinghamshire County Council and Cabinet Member for member development.

The workshop covered the importance of Local Government organizations to provide elected members with necessary knowledge to complete their role more effectively. The sense of empowerment this provides also ensures Councillors gain enjoyment from their role. Cllr Chapple shared his story about becoming an elected member in 1977 when his induction consisted of one short-line by his council chairman who advised him to ‘Settle down and you will gradually see what you have to do.’ Not the most encouraging induction for a young councillor starting out. Presumably this lack of guidance is the reason behind Cllr Chapple’s own emphasis on ensuring that elected members within Buckinghamshire County Council receive the development and support they need to engage with the public and become valuable community leaders.

The approach of Buckinghamshire Council to member development includes:

  • Training designed by members for members
  • One to one sessions to determine a Councillor’s individual needs
  • Training doesn’t end at induction but is available throughout a member’s full term in office
  • Elected members have access to the Council’s online learning zone

One important area the session didn’t really cover (partly due to time constraints) was looking at the innovative ways member development could be delivered. Not only is member development essential but it should be provided in a way which considers a Councillor’s other commitments such as work and family whilst also making any training given an engaging and interactive experience. The increased time and cost of classroom based training over online which gives member have control when they complete their training in an environment where they must interact with the learning material if they are to complete it, surely the more innovative option?

Learning Pool certainly thinks so, and their Modern Councillor service provides online learning for elected members in the form of e-learning modules and an online community where members can seek advice from other councillors, share their stories learning resources and collaborate on new learning.

Right, time to join Dave at lunch!

Dave here again. Gah, lunch still hasn’t started. Instead, here’s Ipsos-MORI’s ten top tips for priority setting with the public.

  1. Make the case for change (why involve public? What’s the context? When will impact be felt?)
  2. Use existing insight (what aspects of service do people rate poorly? What’s important? Have issues changed over time? How do they compare to benchmarks? Might issues change when talking about money?)
  3. Get the information balance right (How much detail is required? How might info be presented to participants? Do public understand why the service exists? Who will present the information?)
  4. Be clear about your question (what do you want to discuss? Have you already made a decision – if so, why consult? What will you do as a result of the consultation? Citizens or service users?
  5. How do you involve wider stakeholders? (Define roles. Expert witnesses or participant guides? Personal or organisational perspective?)
  6. Use skilled and independent facilitation (context for decision making not rubber stamping, need for neutrality, facilitators must be able to deal with tricky questions)
  7. Choose methods and techniques with care (what service are you discussing? who are you speaking to? the need to be cost effective, understanding the decisions that are made and why)
  8. Understand why people make the decisions that they do (do you understand the principles behind decisions? exercise has the potential to help shape future decision making and allows you to generalise beyond specifics)
  9. Tell people what you do (tackle scepticism head on, if you don’t agree say why, difference between outputs and outcomes)
  10. This is not the end – keep the dialogue going (what next? what are options for keeping things going?)

Right – surely it’s lunchtime now? I don’t think I have ever been so desperate for a sandwich.

Lunch was good – but no cake! WTF?

Let’s crack on. Now up is a session called “Total Place – a blueprint for Localism?” by Roger Gough and Tanya Oliver, Kent County Council.

  • Total place pilot ended March 2010
  • Brand will not continue, principles will
  • New focus on transparency
  • “Sponsored disruptive redesign” – ooooh!
  • Up to local gov to make this happen – no template forthcoming from gov’t
  • TP pilot has transformed relationship between the council and job centre plus
  • £8.25 billion spend public sector in kent
  • More than £5 billion in capital assets
  • Gateway – access to public and third sector services
  • Barriers: data ownership, storage, confidentiality and sharing, existing outsourced contracts, national performance frameworks, local cultural issues, brand identity, inconsistency of partner risk appetite, invest to save and budget alignment
  • Margate problems – disproportionate spending on small number of people in disadvantaged communities, high rates of transience and vulnerable families. History of public policy failure.
  • Margate solution – solution housing vehicle, stop placement of vulnerable people in the area. Map assets across Kent. Analysis of quality and purpose of the estate. Targeted delivery using Mosaic.
  • Map of assets shows alomst random clusters of properties
  • More barriers: politics, governance arrangements, poor data, control of assets, leasing arrangements.
  • Analysis shows that savings possible through redundancy is £2.2m. Predicted savings through the Gateway process are in the 10s of millions.
  • Relationships are vital – “partnership of the willing”. Democratic ownership is critical.
  • Window of opportunity ahead of CSR to make propositions to government.

Way to blog

There are a number of great options available now to start your own blog, for free, with just a few clicks of a mouse button. Each has their own strengths and weaknesses and here I run through five of the best ones.

WordPress is my personal blog tool of choice – I’ve been using it since 2005 and I’ve grown to love it. The free, hosted version at WordPress.com is great – easy to use with a whole host of features.

Pros

  • Easy to get started
  • Huge user community
  • Very active development

Cons

  • Feature-rich, or feature-bloated? For newbies there is a lot to learn
  • Doesn’t do email posting as well as some of the competition
  • Limited in terms of rich media embedding
  • Theme customisation costs money and is limited

Blogger is pretty much the granddaddy of blogging platforms – it recently celebrated its tenth birthday. Interestingly, it was originally developed by Pyra Labs before Google bought it. People at Pyra later went on to develop Twitter.

Blogger was left on the shelf by Google for a long time, but just recently seems to be sparking back into life, which is good to see.

Pros

  • The online help provided is excellent for newbies
  • Extremely customisable
  • You can embed pretty much any code in  your posts

Cons

  • Beige colour scheme for the editor looks hideous
  • No static pages I stand corrected in the comments – Blogger does do static pages these days

TypePad launched in 2003 so has been around for quite a while, and is a mature and stable product. Like WordPress.com, it is based on an open source platform, Moveable Type. For a long time it was often the case that enthusiasts used Blogger and professionals used TypePad, but since WordPress came along that’s no longer really the case.

TypePad does cost money, though comes with a

Pros

  • Sophisticated and easy to use editor
  • Plenty of customisation possible

Cons

  • It costs money, unless you go for the stripped down Micro version

Posterous is the newest service mentioned here, and it is making quite a splash for two main reasons: the ease of getting started with it (by simply sending in an email, you publish your first post) and the neat ways it integrates with other services.

Pros

  • Very easy to get started
  • Extremely well integrated into other social media services
  • Email posting is excellent

Cons

  • Not many options for customising the look and feel
  • Very much built with posting by email in mind – web editor not the best

Tumblr is a blogging system which focuses on making it easy to share content you find on the internet, adding your own comments as you go.

Pros

  • Super easy to post to, with a simple editor and templates to use depending on what media you are posting
  • Some nice themes and designs to choose from, which you can customise

Cons

  • Lightweight in terms of features – adding things like comments, tag clouds etc takes some hacking
  • Obviously set up as a scrap-booking style of blogging, not really suited to longer written pieces

Which blogging service do you recommend?

Look and feel

If you visit this site in a browser, rather than just getting the content via your RSS reader, you’ll notice it looks a bit different. I have reverted the site to the new default theme for WordPress whilst I figure out how I want the site to look in the future.

Previously I was using the Thesis theme for this site. However, various issues, neatly encapsulated in this post, mean I don’t feel terribly comfortable with that choice any more.

Hopefully I will have something permanent sorted out soon enough.

Update: this is another good summary of the situation.