An online notebook
Just a quick thought: could local authority customer service centres be sources of content for their social media channels? Most customer service departments in councils these days have CRMs of varying sophistication and they must be able to report on what the issues are that most people are calling about at any one time. Perhaps … Keep reading
I find this stuff so that you don’t have to. Should the Public Sector pay for Content Management Systems? « Carl’s Notepad – [with open source] "You will still need to consider the integration aspects but open source products are far more likely to integrate (openness is key) then the big supplier products (no motivation … Keep reading
An interesting development is the way social (in other words, anything ‘2.0’) technology is influencing traditional corporate IT. Despite not having an IT background myself, I find this stuff fascinating. CRM (Customer relationship management) systems are no different, and an awful lot of talking, writing and developing is going on around the idea of ‘social … Keep reading
I have been looking for a cheap, quick to implement and eay to use CRM (customer relationship management) system to use while a long term solution is identified. This led me to have a play with Zoho’s offering, which is a real gem. Not only is it pretty fully featured, but there is also the … Keep reading