Nina Belk, dxw – Improving the transition from policy to delivery with service patterns: ‘Service patterns’ are reusable building blocks that help teams to design services end-to-end and front-to-back, in a coherent and consistent way, making them easier to deliver…

📅 Daily Note: October 6, 2025

A roadmap for successful AI adoption in Higher Education, from dxw: Higher education institutions are actively experimenting with AI to improve operational efficiency, yet approaches vary significantly across the sector. Institutions face complex issues including output accuracy, data privacy, and…

📅 Daily note for 30 October 2024

Am thinking again about the structure of my blogging here. I’d much rather than the individual paragraphs in these daily notes existed as posts in their own right, as well as being collected together for the whole day. That way…

Bookmarks for June 17th through July 3rd

I find this stuff so that you don’t have to. Digging digital government: recent major works and what they mean – "But now, and for the first time, it’s starting to feel like we can retire some of those old…

Bookmarks for March 18th through March 20th

[Something is going wrong with this again. For some reason this hadn’t been posted before now.] I find this stuff so that you don’t have to. Embracing Government 2.0: Leading transformative change in the public sector (PDF) – PDF warning!…

2009’s top tech

Here’s a quick roundup of some things I’ve really started to get some use out of in 2009. Not necessarily services that were new to the last 12 months, but ones which became a vital part of my toolkit. You’ll…