government

Open government needs more skills

Apologies for the total lack of updates here. A recent burst of activity at Learning Pool has made thinking about what to blog about a bit trickier than usual. Luckily, the Public Sector Bloggers do a damn fine job taking up any slack.

Anyway, while I try and get back my blogging mojo, here’s a pointer to an interesting post from Gartner’s Andrea Di Maio:

In order not to fall into the trough of disillusionment government 2.0 must shift its emphasis from the organization to the individual, and from policy to operations. There is still time for that to happen, but we need to talk less about transparency and open data and do more around training, encouraging and rewarding government employees.

My emphasis added.

I must admit, the whirlwind around open government data has rather taken me aback in the last few weeks – blog post coming on that one – and it’s almost as if we’ve decided that government has social licked, and now it’s time to move on.

I suspect that is a rather optimistic view, rather as Di Maio does. I’m still regularly getting requests from across the public sector for both high level presentations on what social technology is; and for training on how to make the best use of it.

Further to that, the benefits of these tools are still very much just in the hands of communicators, web folk, and so on. That needs to change too.

It’s worth pointing out, though, that in the last five years significant progress has been made. I remember how lonely it was being a blogging local government bod back in 2005. That’s changing – but we need to make sure as many others are involved as possible before we move on.

Bookmarks for October 3rd through October 19th

I find this stuff so that you don’t have to.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Bookmarks for September 20th through October 1st

I find this stuff so that you don’t have to.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Sharing and flexibility

Nice post from BIS’ Neil Williams on deciding up on a commenting system for the department’s website.

Go read the whole thing, but he summarises:

So what have we learned?

  • People blogging about what they are up to is dead handy. Stephen and Jimmy writing their posts, me reading them, has saved you thousands of pounds. Direct cause and effect.
  • Having the flexibility to embed stuff is awesome. Insist on it next time you buy a CMS. Hats off to the guys at Eduserv for really coming through for us on this one. We couldn’t put pages together like this and this and this without it.
  • The growing availability of embeddable stuff is way cool. I’m excited about what else we might be able to achieve without dev work – like page ratings using Bazaarvoice and forums using Talki.
  • We all need to think differently now. Few things we might want our website to do are going to be unique to us. Gov webbies, and suppliers of government web services, need to adapt and thoroughly check out 3rd party plugins before embarking on any kind of jiggery-bespokery. Why pay for our own learning curve when others have already been through it?

My take (which pretty much repeats what Neil has said:

  1. People sharing stuff via blogs is good and has measurable impact.
  2. In whatever you do, being flexible and open means you can make the most of developments in technology, or whatever.

Recording and transforming

Some great stuff recently from Public Strategiest.

Firstly, on records management in the digital age:

Finding things again remains a challenge: Rosenberg’s argument about entropy and Lapping’s about the need to manage not just current formats but obsolete ones and those yet to be invented are both powerful ones. Even there though, the quality of search tools and the availability of the computing power needed to make them effective strongly supports the shift from the old approach to the new. It doesn’t matter how big the haystack is, if a search for ‘needle’ always returns the needle you are looking for.

History will, of course, look after itself. It always has. But the future history of our time will be different from our histories of past times, and that will not be because we have an eye to the future, but because we are always relentlessly focused on the present.

Second, on technology in big orgs:

The real question, of course, is not whether I should be allowed to create my working environment and link it with the department’s systems. I am pretty clear that I should – but equally sure that that puts me in a pretty small minority (but in five years? ten?). Big organisations tend not to be good at catering to small niche requirements, so that wait will continue. But that does not mean that the subversive impact of what ostensibly started as a routine and unavoidable technology update will not be powerful and ineluctable. The introduction of new tools always gives more power to those best able to use them – and they are rarely those who were the masters of the previous toolkit. That much is standard innovators’ dilemma territory.

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