communication – Page 2

Instruments of torture

May 9, 2010

Over the years I have been struck by how awfully designed internal systems are. Most internal tools I come across are more like instruments of torture than the drivers of efficiency they are supposed to be. What is even more shocking is that nobody in management cares. There is an almost total lack of leadership.

Bookmarks for April 11th through April 16th

April 16, 2010

I find this stuff so that you don’t have to.

A New Approach to Printing – “a service that enables any application (web, desktop, or mobile) on any device to print to any printer.”
Governments and Citizens: You Don’t Own Your Tweets – This is a really interesting piece on ownership of online content.
Beauty is the new must-have feature – “I’m predicting that we’ll start to have a non-functional requirement around making beautiful experiences when we build systems, and that we’ll be rubbish at it when it happens.”
Follow Finder by Google – “Follow Finder analyzes public social graph information (following and follower lists) on Twitter to find people you might want to follow.”
Enterprise 2.0 and improved business performance – “Despite growing evidence, which I’ve presented here and elsewhere, there still remains for many people a real question about the overall ability of social software to improve how organizations get things done.”
calibre – E-book management – Really handy (for a Kindle owner, anyway) open source, cross platform ebook conversion tool.
Why does government struggle with innovation? – “If innovation is becoming a core attribute required by government organisations, merely to keep up with the rate of change in society and the development of new ways to deliver services and fulfil public needs, perhaps we need to rewrite some of the rulebook, sacrificing part of our desire for stability in return for greater change.”
The Biggest Obstacle to Innovation – “There are many candidates for the biggest obstacle to innovation. You could try lack of management support, no employee initiative, not enough good ideas, too many good ideas but no follow-through just for starters. My nominee for The Biggest Obstacle to Innovation is: Inertia”
Lichfield District Council – Open Election Data Project Case Study – “An early adopter Lichfield District Council has been actively sharing a range of local data for some time. In March 2010 the Council was the first authority to make its local election results openly available as part of the Open Election Data Project.”
Google Docs Gets More Realtime; Adds Google Drawings To The Mix – Me likey!
YouTube – SearchStories’s Channel – Make your own Google search story video – like in the Superbowl ad. Cute.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Bookmarks for March 21st through March 29th

March 30, 2010

I find this stuff so that you don’t have to.

Would Anyone Ever Say that Open Government Isn’t Great? – "Let’s not demonize good old e-government and let’s not overhype open government or government 2.0. Because what they have both in common is the willingness to help government become better."
Bristol City Council – blogging our web presence development work – "Us folks here at Bristol City Council have decided that as we continue to develop our web presence, in support of our wider business objectives, it’d make sense if we listened to the collective wisdom of our local digital community."
3 principles of innovative organisations – 100% Open – "As if we needed reminding, this exponential increase in connectivity and information sharing is fundamentally changing the way organisations operate and innovate."
Posting information online could preempt FOIA requests (3/18/10) — GovExec.com – "Taking advantage of technology and preemptively posting frequently requested information online could help agencies address new Freedom of Information Act queries and tackle backlogs"
The Seven Needs of Real-Time Curators – "I keep hearing people throw around the word “curation” at various conferences, most recently at SXSW. The thing is most of the time when I dig into what they are saying they usually have no clue about what curation really is or how it could be applied to the real-time world."
How Not To Tender For e-Consultation Software | Delib Blog – "This is an issue that’s vexed us for some years here, but having just seen the most ridiculous tender process we’ve ever come across, we really have to say something for the good of all. After all, if we ignore history, we are bound to repeat it."
Coding Horror: The Opposite of Fitts’ Law – "If we should make UI elements we want users to click on large, and ideally place them at corners or edges for maximum clickability — what should we do with UI elements we don't want users to click on? Like, say, the "delete all my work" button?"
Passion at work: blogging practices of knowledge workers – A Phd dissertation on blogging in the workplace. Not read it yet.
my_$publicservice.org – "What really matters in the end is that we listen, and having listened respond and improve."
Gordon Brown and Tim Berners Lee: Back to the Future? – "The result may be for the UK to remain stuck into its ambition to be seen as a leader in e-government (and now government 2.0) without ever really making it."
Public Sector Transformation Summit by Michele Ide-Smith – Great post with an awesome embedded slidedeck.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Bookmarks for March 13th through March 15th

March 16, 2010

I find this stuff so that you don’t have to.

HR in the 21st Century – Collection of very interesting posts and thoughts on HR in the age of Enterprise 2.0
Opinion Space – "The U.S. Department of State is interested in your perspectives and input on a series of important foreign policy questions. "Opinion Space" is a new discussion forum designed to engage participants from around the world."
Nextgov – Federal technology news, best practices, and web 2.0 tools – Looks an interesting resource.
When It Comes to Open Government, Nobody is Perfect – "The journey toward transparency, participation and openness is not one in which government should travel alone."
100% Open – Interesting looking new body to emerge out of NESTA – will be watching this!
Under construction: behind the scenes of a government website (soft) launch – Great post from Neil on the soft launch of a new site for BIS – which will save money and hopefully be adaptable to any changes ahead.
WordPress › Use Google Libraries – This looks very clever indeed.
Forrester Blogs – Forrester's blog network has had a bit of a makeover – loads of good stuff in here.
Top 10 Google Apps Marketplace Apps – Useful list of the better additional apps you can get from the Google Apps marketplace.
ShiftSpace – "ShiftSpace is an open source browser plugin for collaboratively annotating, editing and shifting the web."

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Jakob Neilson on intranets

January 5, 2010

Jakob Neilson has some good stuff in his yearly roundup of intranet trends:

Intranet design is maturing and reaping the rewards of continuous quality improvement for traditional features, while embracing new trends like mobile access, emergency preparedness, and user/employee-contributed content.

Ideas of enterprise 2.0 are leaking into intranet design, and quite right too.

As per this post, I’m focusing a lot of my attention this year on what goes on within organisations. I dare say that few councils and other government organisations have interactive – and mobile – intranets as discussed by Nielson.

I want to explore what technology people are using and what the barriers are to adoption – and then think about what the solutions might look like.

I’m on the lookout for stories about collaboration and innovation in this space within public services – like the stuff Carl Haggerty is up to in Devon. If you have any examples, drop me a line, or leave a comment.

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